TERMS & CONDITIONS
THE JEWEL CONNOISSEUR LTD – CONSUMER TERMS
TERMS OF SALE
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (jewellery) listed on our website at (our site) to you. Please read these terms and conditions carefully before ordering any jewellery from our site. You should understand that by ordering any of our jewellery, you are offering to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please check the indicated box if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any jewellery from our site.
1. INFORMATION ABOUT US
1.1 www.jewelconnoisseur.com is a site operated by The Jewel Connoisseur Limited Company Number 11587247
2. YOUR STATUS
2.1 By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old;
2.2 In order to purchase jewellery from us, you must:
(a) Provide us with all the information that we require, such as your full name, phone number, e-mail address, billing and delivery addresses and any other information that we way request from time to time.
(b) Have a valid credit or debit card issued by a bank that we accept or use Paypal or bank transfer. In certain instances, we may carry out a credit check before processing your order.
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the dispatch confirmation). The contract between us (the contract) will only be formed when we send you the dispatch confirmation.
3.2 The Contract will relate only to those jewellery whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other jewellery, which may have been part of your order until the dispatch of such jewellery has been confirmed in a separate dispatch confirmation.
3.3 In the event that prior to the Dispatch Confirmation, we find that we are unable to satisfy your order for any reason, we will attempt to make contact with you in order to offer you any available alternatives or a full refund.
3.4 We do try to make sure that all information on the site is correct all the time but sometimes mistakes are made. In the event of obvious error, please see clause 9 below but note for now that we reserve the right to cancel your order even after sending you the dispatch confirmation, right up to the point at which you accept delivery.
3.5 Where we have the jewellery in stock, we will take payment from you and dispatch immediately. However, when an order is placed for jewellery we do not currently have available, we will contact you with the estimated delivery date. Upon agreement, full payment is taken and once the product is ready, you will receive a dispatch notification. The estimated delivery is between four to five weeks but we will always endeavour to dispatch earlier.
3.6 Jewellery displayed on the site is shown in full colour, but computer monitors and screens vary so we cannot guarantee that the colour you see on screen will exactly match the colour of the item you desire.
4. AVAILABILITY AND DELIVERY
4.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the dispatch confirmation, unless there are exceptional circumstances. For more information, please see our Delivery & Returns Policy.
4.2 Defective jewellery will be sent for repair within 14 days of purchase but only where we are satisfied, on inspection, that the product in question is faulty and that the fault has not arisen out of normal wear and tear or customer misuse. Damaged jewellery will not be accepted as returns under any circumstances. If a repair is not possible then an exchange may be offered.
4.3 We will only refund shipping costs if applicable where the cause of the return is our fault, e.g. the product is defective or is not what you ordered. In all other cases, we will only refund the purchase price. Please refer to our refund policy.
5. RISK AND TITLE
5.1 The jewellery will be at your risk from the precise time you sign for delivery or someone else does this on your behalf.
5.2 Ownership of the jewellery will only pass to you when we receive full payment of all sums due in respect of the jewellery, including delivery charges, or at the precise time you sign for delivery (or someone else does this on your behalf), whichever is the latter.
6. PRICE AND PAYMENT
6.1 The price of jewellery is as quoted on our site in UK pounds.
6.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery & Returns Policy.
6.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
6.4 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss pricing.
6.5 Payment for all jewellery may be made by credit or debit card, Paypal or bank transfer. We accept payment with Visa/Delta/Electron, Mastercard/Eurocard, American Express, Solo and Switch Maestro. Your credit or debit card will be charged immediately.
7. OUR REFUNDS POLICY
7.1 When you return a Product to us:
(a) Because you have cancelled the contract between us within the fourteen days returns period, we will process the refund due to you within 7 days of receiving the goods back. In this case, we will refund the price of the product in full, excluding the cost of sending the item to you if applicable. You will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, you claim that the Product is defective, or because the size is wrong), we will examine the returned Product and notify you via e-email of our findings within 2-5 days of receiving the goods back. Where we agree that the item is defective and can not be repaired a refund will be processed with in 3-7 days. Jewellery returned with an agreed defect will be refunded in full, including a refund of the delivery charges for sending the item to you if applicable and the cost incurred by you in returning the item to us.
(c) If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 5 working days of the delivery of the goods in question.
7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
7.3 Where you wish to return a Product because the size is not right, you may wish to exchange it for the same Product in another size. If that size is available, we will dispatch the Product to you as soon as we can. If it is not, we will contact you to offer you the chance to wait for further stock to arrive (if this is possible) or to refund the purchase price.
7.4 Due to hygiene reasons, earrings are unable to be returned unless deemed upon delivery to you as defective.
7.5 Any items returned must be returned in perfect condition, in original packaging, with the authenticity Certificate.
7.6 You are responsible for ensuring that the product is returned to us. We advise sending the product by a recorded tracked and insured service as we will not accept liability for problems with deliveries or theft in transit.
8. OUR LIABILITY
8.1 We warrant to you that any jewellery purchased from us through our website is of great quality and good fit for all the purposes for which jewellery of the kind are commonly supplied.
8.2 Our liability for losses you suffer as a result of us breaking this Agreement is strictly limited to the purchase price of the product you purchased and any losses which are foreseeable as a consequence of us breaking the Agreement. Losses are foreseeable where they could be contemplated by both you and us at the time your order is accepted by us.
8.3 This does NOT INCLUDE OR LIMIT in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under Section 2(3) of the Consumer Protection Act 1987 (or any successor legislation that replaces this);
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
8.4 We are not responsible for the indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if such indirect damage is foreseeable.
9. LAW AND JURISDICTION
Contracts for the purchase of jewellery through our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
10. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
10.1 We have the right to revise and amend these terms and conditions from time to time to reflect (without limitation) changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
10.2 You will be subject to the policies and terms and conditions in force at the time that you order jewellery from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the jewellery).
11. PROMOTIONAL CODES
11.1 Your promotional code must be entered at the checkout in order for the discount to be applied to your order, unless advised otherwise.
11.2 Promotion Codes can only be used once and are only valid on full price items and exclude sale items and special orders.
11.3 Codes are non-transferrable and no cash alternative is available.
11.4 Only one code can be used per transaction/order.
11.5 All promotional offers are subject to stock availability and are subject to change at any time.
11.6 If returning an item from an order purchased with a promotion code applied then the same discount will be applied to each item of your order that you return. Further, any free promotional gift given with an order must also be returned if you are returning the item(s) to which the gift related.
By entering this website you are deemed to have accepted the terms and conditions set out below. If you find these terms unacceptable, you must leave the website immediately.
- The content of this website is the sole property of Jewel Connoissuer Limited. All intellectual property rights existing in this site (including but not exclusively any copyright and design right) belong exclusively to Jewel Connoisseur Limited.
You may download pages of this website and you may print off extracts of this site and share both within your organisation strictly on the basis that you do not do so for profit and on the condition that Jewel Connoisseur Limited’s copyright notice is preserved at all times.
- Otherwise, reproduction of part or all of the contents of this website in any form is prohibited unless for personal use. None of the content of this website may be copied or otherwise incorporated into or stored on any other website, electronic retrieval system, publication or other work in any form whatsoever. You may not frame any part of this website.
- Whilst Jewel Connoisseur Limited has taken every care to ensure that the information on this website is accurate and up to date, no warranties express or implied are given as to the accuracy of the information contained on the website. No action should be taken or omitted in reliance of any information or advice placed on the website. All orders received are accepted strictly on the basis of our terms and conditions of business.
- Jewel Connoisseur Limited shall not be liable for any loss or damage arising out of the use of any of the information on this website. Every effort has been made to ensure that this website is virus free, we recommend that you take precautions against infection. The Jewel Connoisseur Limited cannot accept any liability for damage sustained as a result of the transmission of viruses, worms, trojans or any other malicious content.
- Any links to external sites are provided for your convenience only. Jewel Connoisseur Limited does not approve of, endorse or otherwise recommend the content of any third party website and can accept no liability for the availability, suitability or content of such website(s) to which you will be moving.